Inra Holdings LLC, operating under the name Inra Holdings and also being referred to as “we,” “us,” and “our,” has established this privacy policy to define its practices and principles in handling your data.
This policy applies to your interactions with our Services, including your use of the Inra Holdings website located at https://inraholdings.com/ and any associated websites, as well as your participation in our company’s sales, marketing efforts, or events.
This policy is designed to inform you of your rights and options regarding your privacy. If you find our policy unacceptable, we respectfully request that you avoid using our Services. If you have any questions or concerns, feel free to contact us at services@inraholdings.com.
Main Points:
- Depending on how you interact, make choices, and use our Services, we may collect your personal information.
- We do not engage in the processing of sensitive personal information.
- Information may also be sourced from third parties such as public databases, marketing partners, social media platforms, and other external agencies.
- Our data handling activities aim to deliver, enhance, and maintain our Services while ensuring communication efficiency, security, fraud deterrence, and adherence to legal standards. We may also process your information for additional purposes with your consent, provided we have a justified reason.
- Information disclosure to third parties is carefully managed and restricted to certain situations and types of third parties.
- We employ organizational and technical safeguards for your personal data, though we recognize the inherent risks of data breaches in digital storage and transmission.
- Your rights over your personal data may vary based on your geographical location. To exercise these rights, we recommend filing a data subject access request or directly contacting us. All requests are processed according to relevant data protection regulations.
Table of Contents:
- The Types of Information Collected by Us
- Our Methods for Processing Your Data
- Instances and Parties Involved in the Sharing of Your Personal Data
- Utilization of Cookies and Tracking Mechanisms
- Duration of Data Retention
- Measures to Secure Your Data
- Policy on Collecting Data from Minors
- Your Rights Regarding Privacy
- Options Regarding “Do Not Track” Features
- Specific Privacy Provisions for United States Residents
- Updates to This Policy
- Contact Information for Inquiries Regarding This Policy
- Procedures for Reviewing, Updating, or Deleting Collected Data
- SMS Privacy Policy
1. The Types of Information Collected by Us
Personal Information You Provide:
We gather personal data voluntarily shared by you when expressing interest in our products or services, engaging in activities on our platforms, or contacting us. The information we may collect includes:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
Note:
Without your consent, we will not process your personal data, including phone numbers and email addresses. During your internal connections with us, we ask your permission to store and handle your personal data (such as your phone numbers and email addresses) and warn you we can call, text, or email you back. Even with your consent, we will not use your personal data for advertising purposes nor share it with third parties. Your consent to receive SMS messages is specific to Inra Holdings LLC and does not extend to other companies and persons.
Sensitive Information:
We refrain from processing sensitive data. Any personal information you provide must be accurate and promptly updated.
Information Automatically Collected:
When you interact with our Services, certain data, such as your Internet Protocol (IP) address and device characteristics, is automatically gathered. This information, vital for maintaining service security and performance, includes:
Log and Usage Data:
- IP addresses
- Device information
- Browser type and settings
- Activity timestamps
- Viewed pages and files
- Searches performed
- Device event information
Device Data:
- IP addresses or proxy servers
- Device and application identification numbers
- Location
- Browser type
- Hardware model
- Internet service provider or mobile carrier
- Operating system
- System configuration
Location Data:
- We may collect information about your device’s location, precise or imprecise, depending on device settings. This data enables us to offer location-based services. However, you can opt out by disabling location settings, although it may limit certain service features.
2. Our Methods for Processing Your Data
We may utilize your data to enhance, administer, and communicate about our Services, ensuring security and compliance with regulations. We may also seek your consent for other processing purposes.
We process your personal data based on your interaction with our Services, including:
- Delivering and facilitating service delivery: Processing your information to fulfill your service requests.
- Responding to inquiries and providing support: Addressing your inquiries and resolving issues related to our services.
- Sending administrative information: Providing updates on products, services, and policy changes.
- Fulfilling and managing orders: Processing orders, payments, returns, and exchanges made through our platforms.
- Enabling user-to-user communications: Facilitating communication between users.
- Requesting feedback: Gathering feedback to improve our Services.
- Posting testimonials: Sharing user testimonials, which may contain personal information.
- Protecting our Services: Monitoring and preventing fraud to maintain service integrity.
- Evaluating and improving services: Identifying usage trends and enhancing marketing efforts.
- Identifying usage trends: Analyzing how our Services are used to improve functionality.
- Determining marketing effectiveness: Assessing the impact of promotional campaigns to tailor future efforts.
3. Instances and Parties Involved in the Sharing of Your Personal Data
We may disclose information in specific circumstances outlined in this section or to various categories of third parties.
Vendors, Consultants, and Other Service Providers: We share data with third-party vendors, service providers, contractors, or agents who assist us in performing services or tasks. These may include:
- Ad Networks
- Cloud Computing Services
- Communication & Collaboration Tools
- Data Analytics Services
- Data Storage Service Providers
- Payment Processors
- Performance Monitoring Tools
- Retargeting Platforms
- Sales & Marketing Tools
- Social Networks
- Testing Tools
- User Account Registration & Authentication Services
- Website Hosting Service Providers
Situations Requiring Disclosure:
We may also need to share personal information in the following instances:
- Business Transfers: Sharing or transferring information during mergers, sales, financing, or acquisitions.
- Google Analytics Usage: Sharing data with Google Analytics for tracking and analysis purposes. To opt out, visit https://tools.google.com/dlpage/gaoptout
- Affiliates: Sharing information with affiliated entities, with adherence to this privacy notice.
- Business Partners: Sharing information with business partners to provide certain products, services, or promotions.
4. Utilization of Cookies and Tracking Mechanisms
Cookies and analogous tracking methods, such as web beacons and pixels, are tools we may employ to collect or save data. Our Cookie Notice provides detailed information on our use of these technologies and instructions for opting out of certain cookies.
5. Duration of Data Retention
We retain your personal data only for the duration necessary to fulfill the objectives mentioned in this privacy notice unless the law requires or allows for a longer storage period due to tax, accounting, or other legal obligations. None of the purposes in this notice will lead to retaining your personal information for more than one year.
Should there be no continuing valid reason to process your personal data, we will either delete or anonymize it, or if deletion is not feasible (e.g., because your personal information is stored in backup archives), we will securely store and isolate your personal information from further processing until deletion is achievable.
6. Measures to Secure Your Data
We use effective technical and organizational measures to safeguard the personal data we process. Nevertheless, no method of electronic transmission or storage technology can be considered entirely secure, and we cannot assure you that our security measures will prevent all unauthorized attempts to access, use, or alter your personal information. We strive to protect your personal data, but transmitting personal data to and from our Services is done at your own risk.
7. Policy on Collecting Data from Minors
By using the Services, you affirm you are at least 18 years old or are the parent or guardian of a minor and give your consent for the minor’s use of the Services. If we find out we have gathered personal data from users under 18 without verification of parental consent, we will deactivate the account and take steps to promptly remove such data from our records. If you know of any data we may have collected from individuals under 18, please get in touch with us at services@inraholdings.com.
8. Your Rights Regarding Privacy
You have the right to examine, modify, or close your account at any time. You may withdraw your consent to process your personal data at any time, which could be based on express and/or implied consent depending on applicable laws, by contacting us using the contact information in the “Contact Information for Inquiries Regarding This Policy” section below.
It’s important to note that withdrawing your consent will not affect the lawfulness of the processing prior to the withdrawal, nor will it impact the processing of your personal data conducted in reliance on lawful processing grounds other than consent.
Most web browsers accept cookies by default, but you can usually modify your browser’s settings to reject cookies or to remove them. However, doing so might impact the functionality or services of our Services.
For any queries or comments about your privacy rights, you can email us at services@inraholdings.com.
9. Options Regarding “Do Not Track” Features
Most web browsers and some mobile operating systems and apps include a Do-Not-Track (“DNT”) feature or setting you can enable to indicate your preference not to have your online browsing activities monitored and collected. At the same time, no agreed-upon standard for recognizing and implementing DNT signals exists, which is why we do not act in response to DNT browser signals or any other mechanism that automatically communicates your decision against being tracked online. If a standard is established that we must follow in the future, we will inform you about this practice in an updated version of this privacy notice.
10. Specific Privacy Provisions for United States Residents
Residents of California, Colorado, Connecticut, Utah, and Virginia have distinct rights concerning their personal data access.
Over the last year, we’ve gathered personal data across various categories:
- Identifiers like names, aliases, addresses, phone numbers, unique personal identifiers, online identifiers, IP addresses, email addresses, and account names have been collected.
- Personal data as described in the California Customer Records statute, including names, contact details, education, employment details, and financial data, has been collected.
- Information classified as protected under state or federal laws, such as gender and birth date, has been collected.
- Geolocation data detailing device locations has been gathered.
We do not collect information related to the following:
- Commercial transactions and financial details
- Biometric identifiers like fingerprints or voiceprints
- Internet or network activity, including browsing and search history
- Audio, electronic, or visual data
- Professional or employment-related information
- Educational details
- Inferences made from any collected personal information
- Sensitive personal information
Retention and Usage of Collected Data:
The collected personal information is retained and used as necessary to deliver our Services for a duration of one year for categories A, B, C, and G. Additionally, personal information may be collected during interactions with us in person, online, via phone or mail, through customer support, participating in surveys or contests, and when facilitating service delivery and responding to inquiries.
Use and Disclosure of Personal Information:
For details on how we process your information, refer to the “Our Methods for Processing Your Data” section. Your personal data may be collected and shared via targeting, marketing, and social media cookies.
Information Sharing:
Your personal data might be disclosed to our service providers based on contractual agreements. For more information on this disclosure, see “Instances and Parties Involved in the Sharing of Your Personal Data.” Our use of your personal data for internal research and technological development is not classified as “selling” your information.
We affirm that we haven’t sold or shared any personal data to third parties for business or commercial reasons in the last twelve months. However, we have disclosed specific personal data categories to third parties for business or commercial purposes within the same timeframe. The types of third parties with whom we’ve shared this information are detailed under “Instances and Parties Involved in the Sharing of Your Personal Data.”
California Residents
Under the “Shine The Light” law, California Civil Code Section 1798.83, California residents have the right to request, once per year and free of charge, details about the personal information we have disclosed to third parties for direct marketing purposes within the preceding calendar year. This includes the categories of personal information shared and the names and addresses of all third parties with whom it was disclosed. California residents wishing to make such a request should do so in writing using the contact details provided.
California residents under 18 who are registered users of the Services have the right to request the removal of publicly posted data on the Services. To have such data removed, please contact us using the associated email address and state your residency in California. Although we will remove the visibility of the data on our Services, it may not be completely purged from our systems (such as backups).
CCPA Privacy Notice for California Residents
This notice pertains specifically to residents of California, as defined by the California Consumer Privacy Act (CCPA). The term “resident” is as follows according to the California Code of Regulations:
- Individuals in California for purposes other than temporary or transitory and
- Individuals domiciled in California but currently outside the state for temporary or transitory purposes.
Individuals not meeting these criteria are considered “non-residents.”
As a resident, the CCPA grants you the following rights regarding your personal data:
- Right to Request Deletion: You may ask us to delete your personal information. We will comply with this request except where it conflicts with certain legal exceptions, such as the need to preserve information for another consumer’s free speech rights, legal compliance, or to safeguard against illegal activities.
- Right to be Informed: You have the right to know the specifics about your personal data, including our collection, usage, and sharing practices. This includes information about the categories of personal data we collect, the purposes for its use, details on sharing, and the specific pieces of personal data we have about you.
- Right to Non-Discrimination: Exercising your privacy rights will not result in discrimination against you.
- Right to Limit Use and Disclosure of Sensitive Personal Information: We do not process sensitive personal information.
Verification Process:
To process your request, we must verify your identity. This may involve matching the information you provide with what we already have on file or contacting you through previously provided communication methods. We aim to minimize additional information requests for verification but may require more details if initial attempts to verify your identity are inconclusive. Any supplementary information provided will be deleted after verification.
Other Privacy Rights:
- You can object to our processing of your personal information, request correction of inaccuracies, or request a restriction on processing.
- You may use an authorized agent to submit requests on your behalf, provided they submit proof of authorization.
- You can request to opt out of the future sale or sharing of your personal information. We will comply with opt-out requests within 15 days of receipt.
To exercise these rights, contact us with a data subject access request via email at services@inraholdings.com or refer to the contact information at the end of this document. We welcome any concerns or complaints about our data practices.
Colorado Residents
This portion is specifically for those residing in Colorado, as per the Colorado Privacy Act (CPA). Residents have several rights regarding their personal data, subject to certain limitations where applicable by law:
- Right to Know: You can inquire whether your personal data is being processed.
- Access Rights: You are entitled to access your personal data.
- Correction Rights: You have the right to correct inaccuracies in your personal data.
- Deletion Rights: You can request the deletion of your personal data.
- Data Portability: You have the right to receive a copy of the personal data you’ve provided to us.
- Opt-Out Rights: You can opt out of processing your personal data for targeted advertising, sale, or profiling that leads to legal or significant effects.
To exercise these rights, contact us at services@inraholdings.com or submit a data subject access request.
If we do not accommodate your request and you wish to challenge our decision, please reach out to us at services@inraholdings.com. We will provide a written response to your appeal within 45 days, detailing the actions taken or reasons for not taking action.
Connecticut Residents
For those residing in Connecticut, the Connecticut Data Privacy Act (CTDPA) grants you rights similar to those for Colorado residents, with the process and rights largely mirroring each other. These include the right:
- to be informed
- to access and correct inaccuracies
- to delete personal data
- to receive a copy of your data
- to opt out of certain data processing activities.
To assert your rights under the CTDPA, please contact us via email at services@inraholdings.com or submit a data subject access request.
If we decide not to fulfill a request, you can appeal our decision by emailing us at services@inraholdings.com. We will inform you in writing within 60 days of the appeal receipt, detailing the actions taken or the reasons for any inaction.
Utah Residents
Utah residents, under the Utah Consumer Privacy Act (UCPA), possess specific rights regarding their personal data, though, like in other states, these rights have certain limitations. Utah residents’ rights include:
- Right to Know: You can check if we are processing your personal data.
- Access Rights: You can access your personal data.
- Deletion Rights: You can ask for your personal data to be deleted.
- Data Portability: You have the right to get a copy of the personal data you’ve shared with us.
- Opt-Out Rights: You can opt out of the processing of your personal data for targeted advertising or its sale.
To exercise any of these rights, you can reach out to us at services@inraholdings.com or submit a data subject access request.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
- “Consumer” is defined as a natural person residing in Virginia, engaging in activities purely personal or household in nature, and does not cover individuals acting in a business or employment context.
- “Personal data” encompasses information that can be directly or indirectly associated with an identifiable individual, excluding anonymized data or information that is publicly available.
- “Sale of personal data” refers to exchanging personal information for monetary benefits.
If you fall under the definition of a “consumer” as per the VCDPA, specific rights regarding your personal data are recognized:
- Right to Know: You can inquire if we are processing your personal data.
- Access Right: You have the right to access your personal data.
- Correction Right: You can correct inaccuracies in your personal data.
- Deletion Right: You may request the deletion of your personal data.
- Data Portability: You have the right to receive a copy of the personal data you have previously provided.
- Opt-Out Right: You can opt out of the processing of your personal data for targeted advertising, sale, or profiling with significant legal effects.
Exercising Your Rights under the VCDPA:
To exercise the rights mentioned above, please reach out via email at services@inraholdings.com or submit a data subject access request.
For requests made through an authorized agent, we may require proof of the agent’s authorization to act on your behalf.
Verification Process:
We may ask for additional information to verify your identity and process your request. This includes requests made by authorized agents where additional verification may be needed.
Upon receiving your request, we aim to respond promptly and within forty-five (45) days. This period may be extended by an additional forty-five (45) days when necessary, in which case you will be informed of the extension and its reasons within the initial response period.
Right to Appeal:
If we decide not to fulfill your request, you will be informed of our decision and the reasons behind it. If you disagree with our decision, you may appeal by emailing services@inraholdings.com. We will review your appeal and respond within sixty (60) days, detailing the action taken or reasons for non-action. Should your appeal be denied, you have the right to file a complaint with the Attorney General.
11. Updates to This Policy
This privacy policy is subject to change, with any revisions clearly marked by an updated “Revised” date. Changes take effect once posted or accessible. Significant alterations to this policy will be communicated through prominent notices or direct messages. Regular review of this policy is advised to stay informed on how your data is protected.
12. Contact Information for Inquiries Regarding This Policy
All questions or comments about this notice can be addressed to our email services@inraholdings.com or by posting us at:
Inra Holdings LLC.
21818 76TH AVENUE SOUTH,
KENT, WA 98032
United States
13. Procedures for Reviewing, Updating, or Deleting Collected Data
As per your country’s laws, you might be eligible to access, amend, or eliminate your personal data that we hold. To initiate a review, modification, or deletion of your personal data, please complete and submit a data subject access request.
14. SMS Privacy Policy
Inra Holdings LLC (the “Company”) focuses on customer interaction and processing their requests. Consequently, the Company requires access to customer contact details for several key purposes:
- Gathering essential information regarding the order process, customer preferences, and specific requirements (collected via forms on the company’s website).
- Engaging with customers to address any issues or queries during the delivery process and to verify the accuracy of the information provided.
- Verifying delivery addresses and locations; addressing discrepancies in delivery instructions such as incorrect access codes or unlisted apartment numbers.
- Updating customers on the status of their delivery, including delays, reasons for delays, and the physical condition of their orders, along with providing proof of delivery such as photos.
- Sending automated SMS updates about parcel status through the Inra Holdings delivery system.
- Handling customer feedback, complaints, or queries, providing responses, discussing possible refunds for damaged or undelivered orders, processing claims for compensation with insurance providers, and gathering feedback to enhance service quality.
- Training staff on handling specific customer needs and instructing drivers on particular delivery details.
- Informing customers of any changes in address, contact details, or preferences during the service process.
- Sharing information related to the drivers’ schedules, workload, and payment details.
- Distributing login information for routing applications.
- Arranging payment for services rendered by the Company.
- Coordinating and clarifying necessary recipient information for efficient delivery service and updating any changes therein.
- Informing about the status and physical condition of delivered items, potential delays, and estimated times of arrival.
This SMS Privacy Policy (“Policy”) outlines how we manage the Personal Information we collect from you when you use our SMS Service (“Service”), provided through a third-party service provider.
The Company reserves the right to amend this Policy at any time, at its sole discretion, with or without prior notice. Updates will be indicated at the top of this Policy. Changes take effect immediately upon posting, and your continued use of the Service signifies your acceptance of these changes.
“Personal Information” refers to data that identifies you personally, such as your mobile phone number or username, including any Personal Information you choose to include in messages sent through the Service.
The Company is dedicated to safeguarding your privacy.
Personal Information Collected
The Company receives the following information from our third-party service provider: your mobile phone number when you text us, the content of messages you send, your username, and any feedback about the Service.
Usage of Personal Information
Personal Information is used to: provide the Service, process inquiries, enhance the Service, contact you for essential updates, and conduct research.
Disclosure of Information
We do not sell or rent your Personal Information without your consent. We may disclose it under these circumstances:
- With your consent.
- To enforce our Privacy Policy.
- To trusted partners who process information on our behalf under strict confidentiality agreements.
- To entities under common control with the Company for approved purposes.
- In response to legal processes or to protect our rights or the rights of others.
- To address fraud, security, or technical issues, or as otherwise required by law.
- If the Company is acquired or merged, we may transfer your Personal Information accordingly.
Security
The Company takes measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.
Opting In and Out
By providing your number, you consent to receive SMS messages from us. While you may receive mandatory service-related messages, you can opt out of non-essential communications.
Children’s Privacy
The Service is not designed for individuals under 18. We do not knowingly collect data from children under this age without parental consent.
For any concerns or questions about this Policy, please reach out to us at services@inraholdings.com.
SMS Terms of Service
Your engagement with Inra Holdings LLC’s text messaging services (“the Service”) adheres to the outlined Terms of Service, forming a binding legal agreement (“the Agreement”). It is important to review these terms thoroughly.
- By submitting your phone number, you consent to receive SMS messages from us.
- We retain the right to send you essential communications related to the Service, such as announcements and administrative updates, with no opt-out available. These communications will cease once our provision of the SMS service concludes.
- If you have further inquiries about this policy, contact us at services@inraholdings.com.
- Standard message and data rates may apply for messages exchanged. The Company is not responsible for these charges. Regular messages may be received. For questions regarding your text or data plan, please consult your wireless provider. For all service-related inquiries, email services@inraholdings.com.
- Please be aware that messages received on your mobile phone can be viewed by anyone with access to your device. The Company disclaims liability for any such occurrences.
- Consent to this service is not a prerequisite for receiving other services from the Company.
- By accepting these Terms of Service and submitting your mobile phone number for our Service, you authorize Inra Holdings LLC to contact you via text using automated dialing technology or other computer-assisted technology.
We will not share your number with other companies, websites, or third parties, nor do we use it for marketing purposes.
Your consent to receive SMS applies only to our company (Inra Holding LLC), we do not share your consent to receive SMS with other companies, websites, or third parties.
For any privacy concerns, please refer to our Privacy Policy.